July 2, 2009

I HATE VERIZON EVEN MORE NOW!

So, I took off the day from work to meet the Verizon technician who was supposed to be at the house between 8:00 a.m. and noon. When they hadn't arrived by 12:30, I called and went through the whole voice mail phone tree hell. When I finally got someone from repairs, they said I must have MISUNDERSTOOD! The appointment was for the 7th, not the 2nd! I thought my head would explode! I slammed my hand down on the counter, and think I broke my thumb.

Sitting in Starbux now and trying to calm down. What a nightmare. What horrible customer service.
on

17 comments:

  1. Mrs. BlandingsJuly 2, 2009 at 3:58 PM

    I think the mojitos were better medicine. I am so sorry - completely maddening.

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  2. KathleenJuly 2, 2009 at 4:02 PM

    Oh, how awful. I'd be furious, too. Time to start happy hour. I agree with Mrs. Blandings about the mojitos being better medicine.

    Hope your thumb is not broken. Ouch.

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  3. Southern AspirationsJuly 2, 2009 at 4:58 PM

    Ouchie. Ditto pp- go with a mojito!! The voice mail tree is maddening... what I wouldn't give to kick the inventor of that in the shins. Admittedly, I have defaulted to shouting "representative" into the receiver!

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  4. Annie PazooJuly 2, 2009 at 5:37 PM

    Ya, I agree. The mojitos are better medicine than caffeine. You need to be slightly numb to deal with Verizon...okay, looking for that special contact number now...

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  5. UnknownJuly 2, 2009 at 5:51 PM

    a coffee break was a great idea. Aren't major corporations maddening? Sounds like my nightmare with Bekin Vanlines. I'm so sorry you are going through this!

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  6. P.Gaye Tapp at Little AuguryJuly 2, 2009 at 6:54 PM

    I feel your pain.If we could only do without these sorts of services-how they stay in business- I always think-if I did this, I would be fired on the spot!! la

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  7. for the love of a houseJuly 2, 2009 at 7:13 PM

    Nooooooooo.... that is awful. I hate them too, for you! Mojitos for everyone.
    so sorry.

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  8. Tracy WatierJuly 2, 2009 at 8:36 PM

    Ooooohh nooooo!!!
    This is so awful, Meg! If you haven't already, GET OUT OF STARBUCKS NOW! There has to be a bar in your 'hood with wireless! A restaurant NEXT to a Starbucks that serves alcohol and gets their connection...
    I'll keep my fingers crossed for you on Tuesday...

    ReplyDelete
  9. home before darkJuly 2, 2009 at 8:37 PM

    Hope you are past caring at this time of night and that the thumb was just momentarily numb. I have broken my thumb and my wrist, the thumb by far the worst thing ever. Has Horizon been humbled yet?

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  10. Scot Meacham WoodJuly 2, 2009 at 8:43 PM

    oh good grief ! ! !

    meg, I'm so sorry to hear that you're suffering through this nightmare. I truly can NOT understanding a company that has NO regard for its own clientele. Just another sad example of customer service (such that it is) further degrading into nothing.

    I agree with most of the comments that liquor might be in order - and you should most likely avoid coffee - and firearms.

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  11. MaryBethJuly 3, 2009 at 7:20 AM

    So sorry for the "misunderstanding" yeah right. They could care less, I think they will say anything just to get you off the phone. I had no phone for almost 3 weeks and every time a repair crew would show up they were the wrong kind (I needed an underground crew) and then I would have to be put on the schedule again (7 days later for the underground crew) and you guessed it, 7 days would go by and the wrong people would show up again. After the 5th time you would think somebody would get on the ball but no. I wish utilities were like stores just leave and go to another but unfortunately it isn't that easy.

    ReplyDelete
  12. Toby WorthingtonJuly 3, 2009 at 10:33 AM

    The comment left yesterday to do with Verizon's heartless approach to an emergency call involving
    a tortured animal was not in the least exaggerated nor crackpot, despite the melodramatic details. The reader is a friend whose experience garnered national attention.

    ReplyDelete
  13. sophie dahy designsJuly 3, 2009 at 10:36 AM

    A company as large as Verizon should train their employees in dealing with their customers graciously and effectively.

    ReplyDelete
  14. Pigtown*DesignJuly 3, 2009 at 10:47 AM

    Toby... I could barely read that comment. There have been a few incidents with dogs here in Baltimore recently, and it just makes me want to hold Connor even tighter and keep him safe.

    ReplyDelete
  15. Chic ColesJuly 3, 2009 at 1:54 PM

    So sorry! That is horrible. I hope you have a better weekend and can enjoy your 4th of July!

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  16. katiedidJuly 3, 2009 at 9:31 PM

    UUUGH! I feel your pain! we waited all day today hoping our agonizingly SLOW internet service from AT&T would be solved by getting SureWest, who everyone raves about. Infortunately, we did not have the prper wiring, thanks to our "wonderful" (not) contractor, so I will have to hire an electrician before SureWest can come back and do their thing. SureWest is not at fault and they were gracious and did their best......but still frustrating. At leat ew still have our slow internet access.

    I hope you are up and running soon!!!

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  17. Easy and Elegant LifeJuly 4, 2009 at 2:53 PM

    Hang in there! There is little worse than awful customer service. All that and we can't get iPhones, too.

    Feel better and ice the thumb.

    ReplyDelete

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