I do give OKL more than their fair share of grief, but I also try and praise them when they do something good, which they just did.Last week, I, along with probably their entire mailing list, was asked to partake in a survey about my buying habits with them. They asked a number of preliminary questions, and then asked when I’d be available for a phone interview. The time came and went with no call. Whatever.
Then yesterday, I received an e-mail, thanking me for volunteering to talk to them. Apparently, the response was so overwhelming that they couldn’t call everyone. So I received a very nice gift certificate from them, good for anything. Any sale.
It was a lovely and gracious gesture. Thank you OKL. You did good!