I went to the post office to mail a package, and got there about 20 minutes before closing. There were about three people in front of me, and after a few minutes, about six people behind me.
There was only one clerk.
It was slow going, and soon the post office was closing, but everyone in line could stay. Another clerk came out and asked for people picking up mail, and helped them. One person jumped the line to buy stamps, and everyone objected because we’d all been waiting longer. My package was a flat-rate package and I had exact change, but that didn’t hold any sway.
The women in front of me was probably homeless and was putting tiny bits of packing tape on to her package. She also needed numerous money orders in very random amounts.
At one point, the manager came out and I asked if he could take some of the people in line. He said no, because he couldn’t handle money. I thought that was the stupidest thing I’d heard, and said so… in a nice way. As a manager, I am expected to do whatever is needed of me, regardless of whether it’s my job or not!
I finally got to the counter and completed my transaction, after apologizing to the clerk, who was nothing but pleasant in a bad situation. As I turned to leave, she said I’d left something on the counter. What?? I was sure I hadn’t. But it was this: As I went to leave, the doors were locked, so the other clerk who had let the woman jump the line, had to open the doors for me.
I told her that I thought she was wrong to let the woman buy her stamps when there were so many people ahead of her, and I just had a flat-rate package. She told me that she couldn’t have served me because she had to weigh my package. When I asked why, she said she had to be sure that it wasn’t over the 70 lb. weight limit! This was an 8x8x8 package, that I was holding in one hand.
What is your Post Office horror story?